Toll Free Numbers
A smart choice for customer service
Toll free numbers are a great way for a small business to provide free support for their customers, and they’re easy to set up. A toll free phone line shows your customers that you’re willing to go the extra mile for their sake, and it may encourage them to choose your business over the competition.
But before you go on a toll free number search, it’s important to know exactly what features you’re looking for and what it costs to get them.
Going Toll Free
Think of buying a toll free phone line like you would a regular phone line, but remember that you incur the cost of incoming calls as well. By contacting your phone company, it’s possible that you can turn your pre-existing business phone number into a toll free service at a relatively low cost. But before you commit to anything, it’s worth shopping around.
Different phone companies charge different rates for toll free lines, and not every package offers the same features. Make sure you do your research before making a commitment.
Toll Free Features
Depending on the company you choose, it may be possible to arrange toll free voice mail or toll free conference calling. Again, shop around so you know exactly what you’re getting before you set the line up and don’t be afraid to ask questions.
Some toll free features have to be set up in house, by your business. If you want extra operators or a toll free number directory, you should make sure you have the resources to do this.
It should be relatively easy to set up a recorded toll free directory for customers who call after business hours. If you’re worried about everything working properly, there are businesses you can contact that specialize in setting up phone systems and making sure everything is in working order.
Having a bad experience on the phone can frustrate customers and scare them away. If you do choose to set up a toll free line, it’s worth making sure that it works properly.
Benefits of Going Toll Free
If your customer is just looking for a business in the phone book, having a toll free line may encourage them to call your business first. They’ll call your business knowing that you’re willing to go the extra mile and really provide great customer support.
